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Sustainability

Mandarin Oriental is committed to contributing to the communities in which we operate and responsibly managing our environmental impacts and social commitments.

Our Accolades

Awards

Mandarin Oriental won in three key categories at the World Sustainable Travel & Hospitality AwardsTM


Mandarin Oriental won development at the World Sustainable Travel & Hospitality AwardsTM
Mandarin Oriental won supply chain at the World Sustainable Travel & Hospitality AwardsTM
Mandarin Oriental won employer at the World Sustainable Travel & Hospitality AwardsTM
Global Sustainable Tourism Council (GSTC) – Committed

Mandarin Oriental Hotel Group has committed to implementing the GSTC Criteria, across our organisation and actively uses Greenview Portal as its sustainability management system.


Click for more information regarding the full industry GSTC criteria.



GSTC Industry Criteria

Our Commitment

Sustainability Report 2023

Welcome to our 13th year of official sustainability reporting — as ever, we aim to be as transparent about our progress as possible. Our vision is to boldly advance sustainability benchmarks in luxury hospitality. Collaboration is more important than competition these days. By sharing our own data and stories of sustainability in action, we hope to open-source some of our practices and empower others to take action. This report is a rallying cry to all stakeholders — guests, communities, colleagues, owners, shareholders, advisors, suppliers and the media — to join us on the journey to climate-friendly operations.

 

Full Report
Executive Summary (accessible/print-friendly)
Audio Recording





View Previous Reports
ESG Policies

Our experience in advancing environmental sustainability over the past decades has positioned us well as one of the pioneers in sustainable luxury hospitality. In the face of mounting global societal, economic and environmental risks, we believe sustainability is central to enduring success and resilience. We have thus been actively expanding our sustainability programme to encompass a good balance of environmental, social and governance components and deepening our commitments and goals.

 

Environmental Policy

 

Human Rights Policy

 

Supplier Code of Conduct

 

Diversity and Inclusion Policy

 

Modern Slavery Statement