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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

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Rooms: No charge if cancelled more than 24 hours in advance.
State Rooms & Suites: 1 night deposit required. Cancel 3 days prior for State Rooms and Suites & 7 days prior for Siam Suite upwards to avoid a two-night cancellation fee.
Credit card is required at time of booking.

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No charge for bookings cancelled by 6pm 3 days prior to arrival. For late cancellation or no show, full stay room charge plus tax will be applied as penalty.
Full prepayment is required at time of booking.
Check-in is 3pm and check-out is 12pm.

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No charge for bookings cancelled by 6pm the day prior to arrival or 3 days prior for suites.
A credit card is required at time of booking; no charges will be made until check-out.
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A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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Cancel by 1pm 14 days prior to arrival or forfeit full stay.
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20 December – 4 January

All bookings during Festive season require a minimum stay of 10 nights for villa accommodations and 7 nights for suite accommodations. Please contact the hotel with any questions at mocan-reservations@mohg.com or +1 (212) 461 8068.

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A fee of CHF 350 is charged for smoking in the guest room.
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Special cancellation rules may apply.
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Special Rules may apply.
Please refer to the rate description.
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In accordance with Macau Government, a 5% tourism tax will be exempted when your stay between 1 Aug and 31 December 2022.
No charge for bookings cancelled by 6pm 14 days prior to arrival.
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A credit card is required at the time of reservation; no charges will be made until check-out.
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No charge for bookings cancelled by 6pm (local time) the day prior to arrival.
All Suite bookings must cancel 7 days prior to arrival to avoid a one-night cancellation fee.
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No charge for bookings cancelled by 3pm the day prior to arrival.
We reserve the right to take an authorization on the credit card to guarantee the booking.
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Rates are quoted in EUR but charged in CZK.
Rooms require a 24-hour cancellation notice, by 6pm one day prior to arrival. Signature Suites require a 7-day cancellation notice. Cancellation after this time is subject to a one night cancellation fee.
Rates do not apply for groups.
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Cancellation must be made by 1500 hours local time one day prior to arrival to avoid one night cancellation fee.
All reservations must be guaranteed by credit card at the time of booking.", "bookingTerms": [ "Ναι, συμφωνώ με τους όρους απορρήτου δεδομένων της MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "30797", "propertyRegion": "Μέση Ανατολή και Αφρική", "currency": { "fullName": "Saudi riyal", "symbol": "ر.س", "isoCode": "SAR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{84A0354B-EFBE-4569-BA5F-9DC6E3FF20CB}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Saudi Arabia", "state": "Riyadh", "address": "P.O. Box 4148, King Fahad Rd.", "city": "Olaya", "postalCode": "11491", "latitude": "24.774265000", "longitude": "46.738586000", "phone": "+966 11 273 2000", "email": "moryd-reservations@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "13:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Santiago", "propertyName": "Santiago", "fullHotelName": "Mandarin Oriental, Santiago", "destinationName": "Santiago", "shortDescription": "Considered one of the most luxurious hotels of South America, Mandarin Oriental, Santiago is located in an exclusive district of the Chilean capital - Las Condes, a central area known for commerce and tourism in the city.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL2ozb3N2TXVWYkdHaDRCSHNCWFlLLnBuZyJ9:mandarin-oriental-hotel-group:-JcuM3DY1AxlTt_1h0WN6AW9Gx7-Lrdr8fK5MZiJ_yw", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOSTG%20-%20Santiago/Logos/santiago-hotel-logo-mobile-SVG.svg", "logoAlt": "Mandarin Oriental, Santiago logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/santiago-exterior-skyline", "propertyImageAlt": "Skyline exterior of Mandarin Oriental, Santiago.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Las+Condes/@-33.4042086,-70.5848291,693m/data=!3m2!1e3!4b1!4m13!1m7!3m6!1s0x9662cf250b11616f:0x40a1a95f9435d7a0!2sAv.+Pdte.+Kennedy+Lateral+4601,+Las+Condes,+Regi%C3%B3n+Metropolitana,+Chile!3b1!8m2!3d-33.4040847!4d-70.5832669!3m4!1s0x9662cf257a40fdd9:0x3922d8534964b1b8!8m2!3d-33.4042086!4d-70.5826404", "restrictionPolicy": "Rates are subject to 19% VAT.
No charge for bookings cancelled by 2pm local time, one day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival. Otherwise, one night room charge will apply.
A credit card is required at time of booking; no charges will be made until check-out.", "bookingTerms": [ "Το MOHG θα επεξεργαστεί τα προσωπικά σας δεδομένα σύμφωνα με την Πολιτική Απορρήτου του MOHG. Συναινείτε σε αυτή τη χρήση.", "Το MOHG θα διαβιβάσει τα προσωπικά σας δεδομένα σε τρίτα μέρη, σύμφωνα με την Πολιτική Απορρήτου του MOHG. Συναινείτε σε αυτή την γνωστοποίηση.", "Το MOHG θα διαβιβάσει τα προσωπικά σας δεδομένα σε τρίτα μέρη εκτός της Λαϊκής Δημοκρατίας της Κίνας, σύμφωνα με την Πολιτική Απορρήτου του MOHG. Συναινείτε σε αυτή τη διαβίβαση." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "58160", "propertyRegion": "Ασία-Ειρηνικός", "currency": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{157F17A6-6C19-4013-B0E1-C66F8BBE3936}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "China", "state": "", "address": "111 Pudong Road (S), Pudong", "city": "Shanghai", "postalCode": "200120", "latitude": "31.243605000", "longitude": "121.507282000", "phone": "+86 (21) 2082 9888", "email": "mopud-reservations@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Shenzhen", "propertyName": "Shenzhen", "fullHotelName": "Mandarin Oriental, Shenzhen", "destinationName": "Shenzhen", "shortDescription": "With one of the most stunning locations in the city – on the upper floors of a spectacular new skyscraper – Mandarin Oriental, Shenzhen, offers sweeping views of the entire city.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL3VGNXhmQlF1ZUJ1VzhuWU5zRHlaLnBuZyJ9:mandarin-oriental-hotel-group:bGjorz4UYqT1bl9P0h7s0I3TPF_Ynwrw8fnEi5iYR-4", "mobileLogo": "https://photos.mandarinoriental.com/is/image/MandarinOriental/shenzhen-hotel-side-logo-light", "logoAlt": "Mandarin Oriental, Shenzhen logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/shenzhen-exterior-park", "propertyImageAlt": "Exterior view of Mandarin Oriental, Shenzhen.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/UpperHills+Tower+1/@22.5567316,114.0697775,17z/data=!3m1!4b1!4m5!3m4!1s0x3403f4682f8eedf9:0x6c76f50970154082!8m2!3d22.5567254!4d114.0721821?shorturl=1", "restrictionPolicy": "Rates are subject to 16.6% service charge and prevailing government taxes.
No charge for bookings cancelled by 6pm the day prior to arrival for rooms and three days for suites to avoid a one-night cancellation fee.
A credit card is required at time of booking.
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No charge for bookings cancelled by 3pm the day prior to arrival, local time.
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Autumn Journey