Submit a Claim

Please complete the form to submit your claim.

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Guest Information

First Name

Last Name

Country/Territory

Phone Number

Preferred Contact Method

Phone Number

Hotel Reservation Information

Confirmation Number

Please provide the name of the room or suite.

Room Type

Room Rate & Currency

Mandarin Oriental Room Rate & Currency

Competitor Room Rate & Currency

Which website was the competing rate bookable on? Please include URL displaying bookable rate:

Eg: www.website.com/hotel/rate

Additional information that will assist us in reviewing your claim:

Please provide any additional information.

General Terms & Conditions

I accept the Terms and Conditions

Please review the data privacy terms and the hotel booking terms before submitting.
Our best rate promise applies to any bookable rate retailed on MandarinOriental.com.