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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

Rooms: No charge if cancelled more than 24 hours in advance.
State Rooms & Suites: 1 night deposit required. Cancel 3 days prior for State Rooms and Suites & 7 days prior for Siam Suite upwards to avoid a two-night cancellation fee.
Credit card is required at time of booking.

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No charge for bookings cancelled by 6pm 3 days prior to arrival. For late cancellation or no show, full stay room charge plus tax will be applied as penalty.
Full prepayment is required at time of booking.
Check-in is 3pm and check-out is 12pm.

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A credit card is required at time of booking; no charges will be made until check-out.
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Rates & taxes are quoted in EUR but charged in Turkish Lira.
A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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20 December – 4 January

All bookings during Festive season require a minimum stay of 10 nights for villa accommodations and 7 nights for suite accommodations. Please contact the hotel with any questions at mocan-reservations@mohg.com or +1 (212) 461 8068.

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No se aplicará ningún cargo por cancelación de reservas antes de las 12:00 del día antes de la llegada. A las cancelaciones realizadas después de esa hora se les aplicará un cargo por cancelación equivalente a una noche de estancia.
Se cobrará un cargo de 350 CHF por fumar en la habitación.
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No charge for bookings cancelled by 4pm one day prior to arrival. Cancellations made after this time will be charged one-night cancellation fee.
Special cancellation rules may apply.
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No charge for bookings cancelled by 4pm the day prior to arrival.
Special Rules may apply.
Please refer to the rate description.
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During this period, MO Club Lounge services will be relocated to our Royal Suite on the 29th floor. Rest assured, your MO Club benefits and experience will remain unaffected. However, please note the following adjustments to dining and meeting room arrangements:

Breakfast will be served at the Mandarin Grill on the Ground Floor from 6:30 to 10:30am
Afternoon tea (from 2:30 to 4:30pm) and evening cocktails (from 5 to 7pm) will be available in the Royal Suite
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Operational hours will remain 6:30am to 11pm, and our dedicated MO Club team will be on hand to assist with any requirements during this time.

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Se aplican condiciones de cancelación y de pago diferentes para las reservas de 10 o más noches. Es posible que nos pongamos en contacto con usted para confirmar detalles adicionales sobre su reserva.

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Deposit is not required unless otherwise stated in the rate description.
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No charge for bookings cancelled by 6pm 14 days prior to arrival.
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Para efectuar la reserva, será necesaria una tarjeta de crédito. No se aplicará ningún cargo hasta el momento de realizar el registro de salida.
Para las suites Presidencial y Real, se requiere un depósito de una noche en el momento de la reserva.", "bookingTerms": [ "Sí, acepto los términos de privacidad de datos de MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "65443", "propertyRegion": "Europa", "currency": { "fullName": "Euro", "symbol": "€", "isoCode": "EUR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{2FBEC259-0AC2-4CFA-B410-B76845250220}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Spain", "state": "", "address": "Plaza de la Lealtad 5", "city": "Madrid", "postalCode": "28014", "latitude": "40.415361000", "longitude": "-3.692758000", "phone": "+34 91 701 67 67", "email": "mrmad-reservations@mohg.com", "liveChat": "https://hello.mandarinoriental.com/mrmad", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Marrakech", "propertyName": "Marrakech", "fullHotelName": "Mandarin Oriental, Marrakech", "destinationName": "Marrakech", "shortDescription": "Lying in 20 hectares of fragrant gardens and olive groves, Mandarin Oriental, Marrakech is a five-star luxury resort only minutes from the city centre. With excellent facilities and world-class dining, we offer the ultimate Moroccan escape.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0d6Zk50V1lkTm5jaGFQQ1cyUndrLnBuZyJ9:mandarin-oriental-hotel-group:ZAAXnZy-d3APEOdZmfUQXYFjghfeBkhAiBAxDhzT39g", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOMRK%20-%20Marrakech/Logos/marrakech-hotel-logo-SVG-mobile.svg", "logoAlt": "Mandarin Oriental, Marrakech logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/marrakech-hotel-exterior-dusk-01", "propertyImageAlt": "Exterior view of Mandarin Oriental, Marrakech during the day.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Marrakech/@31.6067529,-7.9561678,865m/data=!3m2!1e3!4b1!4m5!3m4!1s0xdaff02c9e3d4fa3:0x3f0add3667984970!8m2!3d31.6067483!4d-7.9539791", "restrictionPolicy": "Cancel by noon 7 days prior arrival local time to avoid 100% of full stay charge.
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No charge for bookings cancelled by 6pm (local time) the day prior to arrival.
All Suite bookings must cancel 7 days prior to arrival to avoid a one-night cancellation fee.
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A city tax will be added to your daily rate.
No charge for bookings cancelled by 3pm the day prior to arrival.
We reserve the right to take an authorization on the credit card to guarantee the booking.
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Rates are quoted in EUR but charged in CZK.
Rooms require a 24-hour cancellation notice, by 6pm one day prior to arrival. Signature Suites require a 7-day cancellation notice. Cancellation after this time is subject to a one night cancellation fee.
Rates do not apply for groups.
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Cancellation must be made by 1500 hours local time one day prior to arrival to avoid one night cancellation fee.
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No se aplicará ningún cargo por cancelación de reservas hasta las 14:00 (hora local) un día antes de la llegada.
Para efectuar la reserva, será necesaria una tarjeta de crédito. No se aplicará ningún cargo hasta el momento de realizar el registro de salida.", "bookingTerms": [ "Sí, acepto los términos de privacidad de datos de MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "78149", "propertyRegion": "América", "currency": { "fullName": "United States dollar", "symbol": "$", "isoCode": "USD", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{56BABD06-B742-4BE4-9CAE-048BC378A35C}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Chile", "state": "Santiago", "address": "Presidente Kennedy Avenue 4601", "city": "Las Condes", "postalCode": "756 0994", "latitude": "-33.403870000", "longitude": "-70.582998000", "phone": "+56 2 2950 3088", "email": "mostg-reservations@mohg.com", "liveChat": "https://guests.glowing.io/#/2a374f76-ec25-4b53-a0ca-37e729e12550", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Sanya", "propertyName": "Sanya", "fullHotelName": "Mandarin Oriental, Sanya", "destinationName": "Sanya", "shortDescription": "Combining contemporary design with laid-back beach chic, Mandarin Oriental, Sanya enjoys a balmy year-round climate, five-star luxury facilities and a breathtaking location on a private bay.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0tMcmVkUVRKNkR5aTdMNFY3UmcxLnBuZyJ9:mandarin-oriental-hotel-group:_4Z_VHSHZ-mLvFhtAstwQw78e4LuSzElQsBfhIAsJ-o", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOSAN%20-%20Sanya/Logos/sanya-hotel-logo-SVG-mobile.svg", "logoAlt": "Mandarin Oriental, Sanya logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/sanya-exterior-3", "propertyImageAlt": "Exterior view of Mandarin Oriental, Sanya.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Sanya/@18.2129011,109.53526,476m/data=!3m1!1e3!4m8!1m2!2m1!1sMandarin+Oriental,+Sanya!3m4!1s0x31454b1adb8522b1:0xf5e82ebeaa190f09!8m2!3d18.2132279!4d109.5372052", "restrictionPolicy": "Rates are subject to 16.6% service charge and tax.
No charge for bookings cancelled by 6pm the day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival. Otherwise, one night room charge will apply.
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