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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

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Rooms: No charge if cancelled more than 24 hours in advance.
State Rooms & Suites: 1 night deposit required. Cancel 3 days prior for State Rooms and Suites & 7 days prior for Siam Suite upwards to avoid a two-night cancellation fee.
Credit card is required at time of booking.

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No charge for bookings cancelled by 6pm 3 days prior to arrival. For late cancellation or no show, full stay room charge plus tax will be applied as penalty.
Full prepayment is required at time of booking.
Check-in is 3pm and check-out is 12pm.

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No charge for bookings cancelled by 6pm the day prior to arrival or 3 days prior for suites.
A credit card is required at time of booking; no charges will be made until check-out.
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Rates & taxes are quoted in EUR but charged in Turkish Lira.
A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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Para reservas de más de 10 noches, póngase en contacto con el hotel llamando al +44 (0) 20 7201 3772 o escriba a molon-reservations@mohg.com.

Se aplican condiciones de cancelación y de pago diferentes para las reservas de 10 o más noches. Es posible que nos pongamos en contacto con usted para confirmar detalles adicionales sobre su reserva.

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No se aplicará ningún cargo por cancelación de reservas hasta las 18:00 del día antes de la llegada.
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20 December – 4 January

All bookings during Festive season require a minimum stay of 10 nights for villa accommodations and 7 nights for suite accommodations. Please contact the hotel with any questions at mocan-reservations@mohg.com or +1 (212) 461 8068.

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Se cobrará un cargo de 350 CHF por fumar en la habitación.
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Special cancellation rules may apply.
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Special Rules may apply.
Please refer to the rate description.
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Breakfast will be served at the Mandarin Grill on the Ground Floor from 6:30 to 10:30am
Afternoon tea (from 2:30 to 4:30pm) and evening cocktails (from 5 to 7pm) will be available in the Royal Suite
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Un 25 % de descuento sobre nuestras mejores tarifas de suite y apartamento disponibles.
Desayuno completo diario para dos personas en el restaurante Akira Back o desde la comodidad de su suite o apartamento.
Una botella de champán para degustar en su propia suite o apartamento.
Disfrute de ventajas adicionales iniciando sesión en su cuenta de Fans of M.O. o uniéndose hoy mismo.

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In accordance with Macau Government, a 5% tourism tax will be exempted when your stay between 1 Aug and 31 December 2022.
No charge for bookings cancelled by 6pm 14 days prior to arrival.
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Para efectuar la reserva, será necesaria una tarjeta de crédito. No se aplicará ningún cargo hasta el momento de realizar el registro de salida.
Para las suites Presidencial y Real, se requiere un depósito de una noche en el momento de la reserva.", "bookingTerms": [ "Sí, acepto los términos de privacidad de datos de MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "65443", "propertyRegion": "Europa", "currency": { "fullName": "Euro", "symbol": "€", "isoCode": "EUR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{2FBEC259-0AC2-4CFA-B410-B76845250220}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Spain", "state": "", "address": "Plaza de la Lealtad 5", "city": "Madrid", "postalCode": "28014", "latitude": "40.415361000", "longitude": "-3.692758000", "phone": "+34 91 701 67 67", "email": "mrmad-reservations@mohg.com", "liveChat": "https://hello.mandarinoriental.com/mrmad", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Marrakech", "propertyName": "Marrakech", "fullHotelName": "Mandarin Oriental, Marrakech", "destinationName": "Marrakech", "shortDescription": "Lying in 20 hectares of fragrant gardens and olive groves, Mandarin Oriental, Marrakech is a five-star luxury resort only minutes from the city centre. With excellent facilities and world-class dining, we offer the ultimate Moroccan escape.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0d6Zk50V1lkTm5jaGFQQ1cyUndrLnBuZyJ9:mandarin-oriental-hotel-group:ZAAXnZy-d3APEOdZmfUQXYFjghfeBkhAiBAxDhzT39g", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOMRK%20-%20Marrakech/Logos/marrakech-hotel-logo-SVG-mobile.svg", "logoAlt": "Mandarin Oriental, Marrakech logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/marrakech-hotel-exterior-dusk-01", "propertyImageAlt": "Exterior view of Mandarin Oriental, Marrakech during the day.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Marrakech/@31.6067529,-7.9561678,865m/data=!3m2!1e3!4b1!4m5!3m4!1s0xdaff02c9e3d4fa3:0x3f0add3667984970!8m2!3d31.6067483!4d-7.9539791", "restrictionPolicy": "Cancel by noon 7 days prior arrival local time to avoid 100% of full stay charge.
Full stay amount will be charged in case of early departure or no show.
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No se aplicará ningún cargo por cancelación de reservas hasta las 18:00 (hora local) del día anterior a la llegada.
Para evitar el cargo por cancelación equivalente a una noche de estancia, todas las reservas de suites deben cancelarse siete días antes de la llegada.
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No se aplicará ningún cargo por cancelación de reservas hasta las 15:00 del día antes de la llegada.
Nos reservamos el derecho de obtener una autorización en relación con la tarjeta de crédito para garantizar dicha reserva.
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Rooms require a 24-hour cancellation notice, by 6pm one day prior to arrival. Signature Suites require a 7-day cancellation notice. Cancellation after this time is subject to a one night cancellation fee.
Rates do not apply for groups.
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Cancellation must be made by 1500 hours local time one day prior to arrival to avoid one night cancellation fee.
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No se aplicará ningún cargo por cancelación de reservas hasta las 14:00 (hora local) un día antes de la llegada.
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No charge for bookings cancelled by 6pm the day prior to arrival.
A credit card is required at time of booking; no charges will be made until check-out.", "bookingTerms": [ "MOHG tratará sus datos personales tal como está establecido en la Política de privacidad de MOHG. Usted da su permiso para dicho uso.", "MOHG transferirá sus datos personales a terceros tal como está establecido en la Política de privacidad de MOHG. Usted da su permiso para dicha transferencia.", "MOHG transferirá sus datos personales a terceros fuera de la República Popular de China tal como está establecido en la Política de privacidad de MOHG. Usted da su permiso para dicha transferencia." ], "adultsAgeLabel": "", "childrenAgeLabel": "", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "648", "propertyRegion": "Asia Pacific", "currency": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{01BEB5F5-799D-4411-838E-19699C403C9A}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "China", "state": "", "address": "12 Yuhai Road, Sanya", "city": "Hainan", "postalCode": "572000", "latitude": "18.212868000", "longitude": "109.536698000", "phone": "+86 (898) 8820 9999", "email": "mosan-reservations@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Shanghai", "propertyName": "Shanghai", "fullHotelName": "Mandarin Oriental Pudong, Shanghai", "destinationName": "Shanghai", "shortDescription": "Located on the banks of the Huangpu River in the heart of Pudong’s central financial district, we offer the perfect combination of style, comfort and world-class service.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL2FYcU0xQVN4TVl1VDRWdEtSTWF2LnBuZyJ9:mandarin-oriental-hotel-group:8w962apu-id5uL1oU_SJvEDRThdRR3JS3cf-2T-LnYI", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOPUD%20-%20Shanghai/Logos/shanghai-hotel-logo-SVG-mobile.svg", "logoAlt": "Mandarin Oriental Pudong, Shanghai logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/shanghai-exterior-dusk", "propertyImageAlt": "Exterior view of Mandarin Oriental Pudong, Shanghai at dusk.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental+Pudong,+Shanghai/@31.2435786,121.5051593,868m/data=!3m2!1e3!4b1!4m5!3m4!1s0x35b270bcdee3cf7d:0x9359e7242f1c22a9!8m2!3d31.243574!4d121.507348", "restrictionPolicy": "Rates are subject to 16.6% service charge and tax.
No charge for bookings cancelled by 6pm the day prior to arrival. Otherwise, one night room charge will apply.
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No charge for bookings cancelled by 6pm the day prior to arrival for rooms and three days for suites to avoid a one-night cancellation fee.
A credit card is required at time of booking.
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No charge for bookings cancelled by 2pm two days prior to arrival.
A credit card is required at time of booking; no charges will be made until check-out.
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