Spa treatments are available for guests 18 years of age and older. Access to The Spa facilities is exclusive to guests with spa reservations for the same day.
Guests are encouraged to arrive at least 15 to 45 minutes prior to their spa appointment, starting at 10:45am, to fully enjoy the extensive spa facilities, including an Amethyst Crystal Steam Room, Vitality Pool, and Relaxation Lounge.
Spa Arrival
We recommend that you arrive to The Spa 15 to 30 minutes prior to your first scheduled appointment. This allows you ample time to visit the spa’s thermal experiences, an oasis of heat and water, to truly prepare for your treatment journey. To ensure a holistic spa experience for each guest, kindly note that our heat and water facilities are only available prior to treatments. We recommend guests of the hotel to arrive in their robes.
Tax and Gratuity
A 20% service charge and 4.5% tax (tax rates subject to change) will be added to your final bill for each service.
Appointment Information
We offer our busy guests a reliable timetable; therefore, arriving late will simply limit the time of your treatment, reducing your full benefit and enjoyment. Your treatment will end on time to prevent inconvenience to the next guest. The full treatment price will apply. Weekday pricing is Monday to Thursday. Weekend pricing is Friday to Sunday and is applicable for holidays. Kindly note that availability and pricing are subject to change at any time without prior notice.
Cleanliness
Our Spa has always upheld strict hygiene protocols and the wellbeing of our guests and colleagues is our number one priority. We would like to reassure you that additional protocols have been introduced to provide you with a safe environment during your visit with us. Our treatment rooms and equipment are sterilized and sanitized after each guest and enhanced cleaning procedures have been implemented in all areas.
Cancellation Policy
Please allow 24-hour notice of cancellation to avoid a 100% charge. No show appointments will incur a 100% charge. A credit card number is required at the time of booking to guarantee the appointment.
Spa Attire
Most body treatments are enjoyed without clothing. However, please wear what is comfortable for you.
Health Conditions
If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for a minimum of 14 days after the date of contact. Please advise us of any other health conditions, allergies, or injuries which could affect your service when making your spa reservation.
Loss or Damage
We cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you in your treatment suite during your visit.
Spa Boutique
To continue your spa regimen at home, spa products used in treatments are available in our Spa Boutique. A selection of wellness lifestyle products and accessories are also available.
Refund Policy
Unopened retail products can be exchanged within 10 days of purchase, if presented with the original receipt. No cash or credit card refunds will be processed.
Guests
The Spa welcomes both hotel and outside guests for any of our treatments. Please note that the use of the Fitness Centre and Pool are reserved for hotel guests and residents.
Digital Disconnection
Our Spa offers each guest the chance to relax in a tranquil setting. We appreciate you turning off your mobile phone and other electronic devices.
Pregnancy
We have specially designed treatments for expectant mothers in their second and third trimester. Please let The Spa Concierge guide you in selecting a treatment, taking into consideration your wellbeing during this special time. Please be advised that for your protection, we do not perform pregnancy massage during the first trimester, however facials are available during this stage.
Age Requirements
The minimum age to access The Spa is 18 years old.