We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and also gives you ample time to visit the spa’s oasis of heat and water facilities. Please understand that late arrivals will not receive an extension of scheduled treatments.
Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.
Cancellation Policy
Please allow 24 hours’ notice of cancellation to avoid charges. Cancellations within 12 hours will incur 50% charge. Cancellations within 6 hours or a no show will incur a 100% charge. A credit card number is required at the time of booking.
Gift Card
An ideal gift for spa enthusiasts, gift cards are available at The Spa at Mandarin Oriental, Bodrum.
Spa Packages
Information on special spa packages or group programs can be obtained by contacting the Spa Concierge at +90 252 311 31 18 or at extension 13118.
Spa Etiquette
Our spa environment is one of tranquillity and relaxation place. Please respect all spa guests’ right to privacy and serenity, and refrain from cell phone use while in the spa.
Spa Arrival
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
Age Requirement
The minimum age requirement for access to the spa is 18 and to the fitness and wellness centre it is 16.
Bathing Attire
To respect the privacy and comfort of guests of all cultures, we ask that swimming attire is worn at all times throughout all mixed-gender spa bathing areas.
Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your spa reservation.
Pregnancy
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatment.
Cleanliness
In keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after each service and treatment.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker during your visit. For the protection of your clothing, we ask that you wear the robe provided.
Accidents or Injuries
The Spa at Mandarin Oriental, Bodrum shall not be liable for any accident or injury suffered by any member or guest.
Restrictions on the Use of Facilities
The use of alcohol and tobacco is strictly prohibited. Proper attire must be worn while exercising. Sports shoes are required in the fitness centre.
Spa Boutique
To continue your spa regimen at home, all spa products used in the treatments and services are available in our spa boutique.
Hair Salon
Full spectrum of hair salon services to enhance your style and look. Please be advised that Hair Salon is located on the spa floor and services must be booked in advance through our Spa Concierge on level 0 or by calling Ext: 13118.
Refund Policy
Unopened retail products can be exchanged within ten days of purchase, if presented with the original receipt. Refunds are done by cash or credit card depending on your payment method.