Terms & Conditions
Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
Cancellation Policy
Please allow three hours' notice of cancellation to avoid charges. Any cancellations within three hours will incur a 100% charge.
Gift Card
Mandarin Oriental Gift Cards are available at The Mandarin Barber, providing the ideal gift for friends and loved ones.
Arrival
We recommend that you arrive at The Mandarin Barber reception five minutes prior to your appointment. This allows us to welcome you and have a brief discussion with you about your booking.
Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your barber reservation.
Cleanliness
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised alter every service and treatment.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. For the protection of your clothing, we also ask that you wear the cape provided.
Accidents or Injuries
The Mandarin Barber shall not be liable for any accident or injury suffered by member or guest.
Refund Policy
Unopened retail products can be exchanged within ten days of purchase, if presented with the original receipt. No cash or credit card refunds will be processed.