Spa

Terms & Conditions

Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy
Guests may cancel or reschedule their booking up to 6 hours in advance. If the guest is 15 minutes late for their appointment, it will be considered a late arrival or cancellation.

Digital Disconnection
Our Spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check-in at The Spa reception at least 30 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and provides you with ample time to visit the Spa’s heat and water facilities. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement for access to Fitness & Wellness is 16 years old.

Health Conditions
Please advise us of any health conditions, allergies or injuries that could affect your experience when making your spa reservation.

Cleanliness
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.

Loss or Damage
We regret that we cannot be held responsible for any loss or damages made to personal articles. Please keep all valuables secured in your locker. For the protection of your clothing, we ask that you wear the robe provided.

Accidents and Injuries
The Spa shall not be liable for any accident or injury suffered by a member or guest whilst utilising the Spa facilities.

Restrictions on the Use of the Facilities
The use of alcohol, tobacco and e-cigarettes is strictly prohibited. Proper attire must be worn while exercising. Sports shoes are required in the Gym.

Retail Spa Products
To continue your spa experience at home, all spa products used in the treatments and services are available at our spa boutique, including lifestyle items and souvenirs.

Refund Policy
Unopened retail products can be exchanged within ten days of purchase if presented with the original receipt.
No cash or credit card refunds will be processed.

Gift Cards
Our gift cards are an ideal gift for spa enthusiasts and are available online at http://mandarinoriental.com/gift-cards and at The Spa concierge desk.

Spa Packages / Group Arrangement
Information on special spa packages or group programmes can be obtained by contacting The Spa Concierge at +62 21 2993 8888 or email mojkt-fitness@mohg.com.