Guests are encouraged to arrive 30 minutes prior to their first scheduled appointment. This allows us to have a brief discussion with guests about their treatment expectations and leaves an ample time to visit the spa’s oasis of heat and water.
Reservations
We highly recommend booking your treatment in advance to ensure your preferred time and service is available. Please provide the spa concierge with valid contact details to secure the reservation. All treatment prices are subject to 15% service charge.
Cancellation Policy
Please allow 12 hours’ notice of cancellation to avoid charges. Cancellation within 12 hours will incur a 50% change. Cancellation 4 hours or less prior to your booking or no show will incur a 100% change.
Age Requirement
The minimum age requirement for access to the spa and Fitness Centre is 16. Children under 16 must be accompanied by a same gender guardian to enter the changing rooms. And are not permitted to use the Heat Experiences (Dry Sauna and Crystal Steam Room). Children under 16 must be accompanied by a guardian whilst at the swimming pool, keep noise to a minimum and must respect the adult – only zone designated.