The Spa at Mandarin Oriental

Born from a passion for wellness and rejuvenation, our spa provides a haven for contemplation in the heart of the metropolis.

Treatments

The Spa at Mandarin Oriental, Guangzhou offers a haven of tranquillity in the heart of the city. Guests can choose from a series of luxurious treatments through a range of both ancient and modern techniques.

water temple at spa at mandarin oriental, guangzhou

Spa Facilities

Indulge in the ultimate relaxation with our luxurious thermal experiences. Unwind in our rejuvenating sauna, feel tension melt away in the soothing steam room, and refresh your senses with our invigorating water facilities. Designed to promote detoxification and relaxation, these amenities offer the perfect balance of warmth and tranquillity, leaving you feeling revitalized and restored.

Spa Suites

Elevate your spa experience with our exclusive private and couples' suites. Designed for tranquillity and intimacy, these luxurious spaces offer a serene escape where you can unwind alone or share the moment with a loved one. Enjoy tailored treatments in your own secluded haven, complete with all the comforts for a deeply rejuvenating experience. Perfect for those seeking a personal retreat or a romantic spa journey together.

Terms & Conditions

Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy
Cancellations or no-shows within 12 hours will incur 50% charge, and within 6 hours will incur a 100% charge.

Digital Disconnection
Our Spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at Spa Reception at least 30 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement for access to The Spa and Fitness Centre is 16 years old.

Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect treatment experience when making your spa reservation.

Pregnancy
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting the perfect treatment for you. Treatments are most suitable during this special time.

Cleanliness
In keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after service and treatment.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker. For the protection of your clothing, we ask that you wear the robe provided.

Accidents or Injuries
The Spa at Mandarin Oriental, Guangzhou shall not be liable for any accident or injury suffered by any member or guest whilst utilising the spa facilities.

Restrictions on the Use of the Facilities
The use of alcohol, tobacco and e-cigarettes is strictly prohibited. Proper attire must be worn while exercising. Sports shoes are required in the Fitness Centre.

Homecare
To continue your spa regimen at home, all spa products used in the treatments and services are available in our spa boutique.

Gift Cards and Certificates
Our gift cards and certificates are ideal gifts for spa enthusiasts and are available online at mandarinoriental.com/gift-cards and at The Spa Concierge desk.

Spa Packages
Information on special spa packages or group programmes can be obtained by contacting The Spa Concierge at +86 (20) 3808 8879 or email mogzh-spa@mohg.com.

Refund Policy
Unopened retail products can be exchanged within ten days of purchase, if presented with the original receipt. No cash or credit card refunds will be processed.

Service Charge
A 15% service charge will be added to your final bill for each service.