Allow yourself the luxury of time, where our skilled therapists will tailor a personalised treatment that caters specifically to your individual needs. Guests are invited to arrive one hour prior to their spa experience to fully indulge in our exclusive spa facilities, featuring a 25-meter indoor pool, sauna, steam room, vitality pools and invigorating experience shower.
Cancellation Policy
Please allow 24 hours’ notice of cancellation to avoid charges. Cancellations within 24 hours will incur 100% charge. A credit card number is required at the time of booking.
Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.
Spa Arrival
We recommend that you check in at the spa reception at least 1 hour prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Kindly note that late arrivals will not receive an extension of scheduled treatments.
Minimum Booking Times
Spa treatment experiences are a minimum of 1 hour and 30 minutes Monday to Thursday and 2 hours Friday to Sunday.
Age Requirement
The minimum age requirement for access to the spa and fitness centre is 18 without written consent from a parent or guardian. For more information on our children’s fitness and spa services please contact the spa via momay-spa@mohg.com.
Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. Please provide The Spa Concierge with valid credit card information and contact details to secure the reservation.
Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.
Gift Cards
Our gift cards are an ideal gift and are available online at https://giftcards.mandarinoriental.com/