We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
Opening Hours
Fitness Centre and Pool: Mon – Sun 8am – 10pm
Spa Treatments: Mon – Sun 10am – 9:30pm
Booking
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
Cancellation Policy
A 50% charge will be incurred for any treatment not cancelled at least 12 hours prior to your scheduled time and 100% will be applied for any appointment not cancelled within 6 hours′ notice. We endeavour to run to time therefore arriving late may result in a shortening of your treatment time.
Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.
Spa Arrival
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
Age Requirement
The minimum age requirement for access to the spa and fitness centre is 16 years of age.
Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.
Gift Cards
Our gift cards are an ideal gift and are available online at http://www.mandarinoriental.com/gift-cards/ and at The Spa concierge desk.