Frequently Asked Questions
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Q: Where can I purchase a Mandarin Oriental Gift Card?
A: You may purchase either a traditional physical Gift Card or an eGift Card online in USD, HKD, GBP, EUR, CHF, QAR or SGD by following this link: giftcards.mandarinoriental.com. Separately, you may purchase a physical Gift Card at any Mandarin Oriental property, with the exception of Mandarin Oriental, Taipei and Mandarin Oriental, Tokyo.
Q: In what denominations are Gift Cards sold?
A: Gift Cards are sold online in USD, HKD, GBP, EUR, CHF, QAR and SGD. Gift Cards are available in any custom denomination between USD 50 and USD 2,000, HKD 150 and HKD 78,000, GBP 30 and GBP 7,000, EUR 40 and EUR 8,000, CHF 46 and CHF 9,200, QAR 180 and QAR 36,000, or SGD 50 and SGD 2,000. Global gift cards may also be purchased in local currency at most hotels. For more information, please email mohg-giftcards@sabre.com.
Q: What purchase methods are accepted?
A: Currently, online payment is accepted via VISA, MasterCard, American Express, Discover, Diner’s Club, Apple Pay and Google Pay.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of purchase. This purchase will appear on your credit/debit card statement as TECHS*Mandarin Oriental.
Q: How do I purchase more than one card?
A: You may purchase unlimited Gift Cards per online transaction in any combination of physical and eGift Cards for a maximum total of USD 2,000, HKD 78,000, GBP 7,000, EUR 8,000, CHF 9,200, QAR 36,000, or SGD 2,000. To place larger orders, please visit a Mandarin Oriental hotel or email mohg-giftcards@sabre.com.
Q: Does Mandarin Oriental charge any additional fees for online Gift Card purchases?
A: No. We will only charge the face value of the Gift Card, plus shipping costs. eGift Cards are sent via email and incur no shipping charges.
Q: Can I cancel my order and refund my card?
A: Mandarin Oriental Gift Cards are not refundable and may not be exchanged for cash unless required by law.
Q: Which Gift Card should I purchase?
A: There are two Gift Card options available: the Mandarin Oriental Global Gift Card, and the Experiences Gift Card.
The Global Gift Card can be used at any participating Mandarin Oriental property, restaurant, bar or spa, loaded with a custom denomination (currency dependent). The benefit of our Global Gift Card is that it does not expire and can be used at your leisure.
The Experience Gift Card allows the purchaser to gift a specific experience at a specific property to a recipient. The value of the experience will be set during the validity period, meaning that the recipient is able to redeem the experience in confidence that the Experience Gift Card will cover the full experience. Each Experience Gift Card has a validity period and will expire if not used during the aforementioned period.
Both gift card options can be purchased as physical gift cards or as digital gift cards.
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Q: How long does it take for a Gift Card to be delivered?
A: eGift Cards: Your eGift Card will be sent via email on the delivery date you choose. If you select same day delivery, most eGift Cards are sent within an hour of purchase. For future deliveries, eGift Cards are sent at the specific time selected by the purchaser. If you do not see your eGift Card when expected, please check your spam or junk email folder.
Physical Gift Card: The delivery time is contingent on the shipping option chosen at checkout. You will be presented with the most up to date delivery rates and shipping timelines for your delivery destination.
Please note that Mandarin Oriental can’t be held responsible for delays caused by the postal system. Mandarin Oriental can’t accept liability for any delay which may occur in the delivery times which are due to circumstances outside its control. There is no dispatch or delivery on bank holidays or weekends.
Any costs of packaging and delivery will be as displayed to you prior to you purchasing the Gift Card and outlined in the order confirmation.
If you need your Gift Card to arrive earlier than our shipping options allow, please choose our eGift Card option, or visit a participating Mandarin Oriental location to purchase your Gift Card in person.Q: What exactly does the recipient receive when their eGift Card arrives?
A: On the delivery date you choose, an e-mail is sent to the recipient informing them of your gift. The eGift Card includes the design you selected, your recipient’s name and a personalised message, as well as the eGift card number and value.
Q: Are there any holidays and/or closures that might affect delivery time?
A: eGift Card: No, eGift Card orders are not affected by holidays or other related closures.
Physical Gift Card: There is no dispatch on weekends or bank holidays. All orders will be dispatched the next business day. A business day is a day other than a Saturday, Sunday or a public holiday in Singapore, Netherlands, United Kingdom, or United States when banks are not open in the country of your nearest fulfillment center.
Q: How do I check my order status and delivery?
A: eGift Card: Once your eGift Card is emailed to the recipient, you will receive an email notification.
Physical Gift Card: Once your Gift Card is shipped, you will receive an email with a tracking number, which you may use via the Courier Tracking URL to access the current shipping status of your gift.
Alternatively, you may also contact us via email (mohg-giftcards@sabre.com) to enquire on the status of the Physical Card shipping status.Q: How do I purchase an eGift Card to print and hand deliver myself?
A: To hand deliver a printed eGift Card yourself, begin by personalising the eGift Card with the recipient’s name and your desired message. Once you’ve done this, enter your own email address instead of the recipient’s email address. After completing your purchase, the card will be emailed to you and it may be printed out to hand deliver it to the recipient. Please remember to safeguard and treat any printed eGift Cards like cash since anyone with access to it can present it for redemption.
Q: What can the Gift Card be used for?
A: Your Mandarin Oriental Global Gift Card can be used for hotel accommodations, spa services, dining, boutique purchases and leisure activities at any of our participating properties.
Q: Does the Gift Card holder have to be a guest to redeem their card?
A: No, the recipient can use their Gift Card to redeem for services at any participating Mandarin Oriental property whether or not they are a guest at the hotel.
Q: Does the full value of the card have to be redeemed at once?
A: The Global Gift Card’s balance can be partially redeemed, and the leftover balance will remain intact.
For an Experience Gift Card, this must be redeemed in full.
Q: How will the exchange rate be calculated if I redeem my gift card?
A: When a Mandarin Oriental Global Gift Card is redeemed at a hotel or resort where the local currency is other than the currency in which the card was issued, the daily market exchange rate is used for cross currency exchange inclusive of a 4% cross currency exchange fee.
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Q: Where can I use my Mandarin Oriental Gift Card?
A: Mandarin Oriental Gift Cards are redeemable at participating Mandarin Oriental properties.
Currently, Gift Cards are not for sale or redeemable at Mandarin Oriental, Taipei or Mandarin Oriental, Tokyo. In addition, Mandarin Oriental Gift Cards are not redeemable at the following dining venues:
- Sushi Shikon and Kappon Rin at The Landmark, Mandarin Oriental;
- Wasabi Bistro at Mandarin Oriental, Kuala Lumpur;
- Atelier Di Carne, Hakkasan and Lucca by the Sea at Mandarin Oriental, Bodrum;
- Ramsay's Kitchen by Gordon Ramsay at Mandarin Oriental, Boston;
- Ory Bar and Amour Fou at Mandarin Oriental, Munich;
- Zuicho at Mandarin Oriental, Singapore.
Our “Experience Gift Cards”, will be limited to an experience at the issuing property specified. For digital experience gift cards, this will be visible on the e-gift card email. If you have received a physical experience gift card, this will be visible on the insert included with the gift card, or can also be viewed online upon registering your card giftcards.mandarinoriental.com/ts-register-card
Q: What can the Gift Card be used for?
A: Your Mandarin Oriental Global Gift Card can be used for hotel accommodations, spa services, dining, boutique purchases and leisure activities at any of our participating properties.
An “Experience Gift Card” will be limited to the experience and issuing property specified.
Q: Does the Gift Card holder have to be a guest to redeem their card?
A: No, the recipient can use his or her Gift Card to redeem services at any participating Mandarin Oriental property whether or not he or she is a guest at the hotel.
Q: Does the full value of the card have to be redeemed at once?
A: The Global Gift Card’s balance can be partially redeemed and the leftover balance will remain intact.
Our Experience Gift Cards can only be redeemed once.
Q: How will the exchange rate be calculated if I redeem my gift card?
A: When a Mandarin Oriental Global Gift Card is redeemed at a hotel or resort where the local currency is other than the currency in which the card was issued, the daily market exchange rate is used for cross currency exchange inclusive of a 4% cross currency exchange fee.
For the Experience Gift Card, a cross currency exchange fee of 4% may be applied for online transactions. This will not apply to Experience Gift Cards purchased on property.
Q: When does my Gift Card expire?
A: Mandarin Oriental Global Gift Cards never expire so we welcome you to enjoy your gift when the time is right.
For Experience Gift Cards, this will vary based on the individual experience purchased as some of our experiences are seasonal or for limited time use only. Should you wish to enquire about the validity of your gift, please visit giftcards.mandarinoriental.com/ts-register-card
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Q: How can I find the balance on my card?
A: To check your balance, please visit CHECK CARD BALANCE
Q: Does my Gift Card expire?
A: No, your Mandarin Oriental Gift Card does not expire.
Q: How do I protect my Gift Card’s balance?
A:The best way to protect your gift card balance is to register your card as soon as you receive it by following this link. You will be asked to enter your email address, create a password, enter the 20-digit number on the back of your card, and click “Create Account”. The process will take less than five minutes. Register your card now. If you already have an account, you can register any new cards using your existing login under "My Account" and click “Add New Gift Card.
Q: Can I register more than one card on one account?
A:Yes, under the “My Account” section, after login, click “Add a New Card” to add more than one card to your account.
Q: What do I do if my Gift Card is lost or stolen?
A: If you’ve registered your Gift card, kindly login to your account, select the card in question, and choose “Report card lost” from the pull-down menu. Follow a few prompts and the remaining balance on the card will be frozen. Once this is done, kindly email a shipping address to us at mohg-giftcards@sabre.com, after which we can either ship you a card to the address of your choice or arrange the pick up of your card at the Mandarin Oriental property most convenient for you. The balance of this replacement card will be the same as the balance that was frozen on your lost card. If your card is unregistered, we cannot guarantee replacement. However, we are happy to try to help if you email us at mohg-giftcards@sabre.com.
Q: What happens if I find my lost card after it has been replaced?
A: Please discard any cards that have been reported lost or stolen. Once the balance has been frozen and transferred to a new gift card, the old card has no value and cannot be accepted for payment.
Q: Can I top up my Gift Card?
A: At this time, we do not offer the ability to top up or increase the value of an already-purchased Gift Card.
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Q: Is my order secure?
A: Security is very important to us. For questions concerning order security, kindly refer to our privacy policy.
Q: How do you prevent my eGift Card from getting lost as spam?
A: We adhere to all industry best practices to ensure successful receipt of the eGift Card via email. Still, there is a chance that the email will be treated as spam, that a corporate firewall blocks it, or that the recipient doesn’t notice it in their email inbox. Once your eGift Card is sent, you will receive an email confirming delivery. If your recipient did not receive their eGift Card, please check that the recipient email on your purchase confirmation is correct and ask your recipient to check their spam, clutter, or junk folder. If it is still not received, please email mohg-giftcards@sabre.com to resend to an alternate email address.
Q: What if someone makes a copy of my printed eGift Card?
A: If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support mohg-giftcards@sabre.com immediately.