Spa

Terms & Conditions

Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy
Please allow 12 hours’ notice of cancellation to avoid charges. Cancellations within 12 hours will incur a 100% charge.

Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at the Spa Reception at least 30 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa facility. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement to access the spa and fitness centre is 16 years of age.

Health Conditions
Please advise us of any health conditions, allergies or injuries that could affect your experience when making your spa reservation.

Restrictions on the Use Of the Facilities And Service
The use of alcohol and tobacco is strictly prohibited. Proper attire must be worn while exercising.

Loss or Damage
We regret that we cannot be held responsible for any loss or damage made to your personal effects. Please keep all valuables secured. For the protection of your clothing, we ask that you wear the robe provided.

Homecare
To continue your spa regimen at home, spa products used in our treatments are available in our spa boutique, including lifestyle items and souvenirs./p>

Gift Cards
Our gift cards are an ideal gift and are available online at http://www.mandarinoriental.com/gift-cards/ and at The Spa concierge desk.