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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

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客房：若於入住前 24 小時以上取消預訂，無需收費。
國賓客房和套房：須支付 1 晚按金。為免支付 2 晚房費作為取消費用，敬請於入住前 3 天以上取消國賓客房和套房，或於入住前 7 天以上取消暹羅套房。
預訂時需使用信用卡。

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Check-in is 3pm and check-out is 12pm.

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A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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20 December – 4 January

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Rates are subject to CHF 3.75 city tax per night per person.
No charge for bookings cancelled before 12pm, one day prior arrival. Cancellations made after this time will be charged a one-night cancellation fee.
A fee of CHF 350 is charged for smoking in the guest room.
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No charge for bookings cancelled by 4pm one day prior to arrival. Cancellations made after this time will be charged one-night cancellation fee.
Special cancellation rules may apply.
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若於入住前一天下午 4 時前取消預訂，則無須收費。
須受特殊條款約束。
請參閱房價說明。
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Cancellations must be made by 1400 hours one day prior to arrival date for rooms or 3 days prior for suites to avoid one night’s cancellation fee.
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For bookings for more than 10 nights, please contact the hotel at molon-reservations@mohg.com or on +44 (0) 20 7201 3772.

Different cancellation and payment conditions apply to bookings of 10 nights or more. You may be contacted to confirm your booking and any additional details for your reservation.

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All reservations must be guaranteed with deposit at time of booking.
Deposit is not required unless otherwise stated in the rate description.
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根據澳門政府的規定，若您在 2022 年 8 月 1 日至 12 月 31 日期間入住酒店，可獲豁免 5% 旅遊稅。
若於入住前 14 天下午 6 時前取消預訂，則無需收費。
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若於入住前一天下午 6:00 前取消預訂，則無須收費。
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若於入住前一天下午 6:00 前取消預訂，則無須收費。否則，我們將會收取 1 晚房費。
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若於入住前 1 天下午 6 時前取消客房預訂，或於入住前 3 天取消套房預訂，則無須支付 1 晚房費作為取消費用。
預訂時須提供信用卡號碼。
賓客將需在辦理入住手續時以現金或信用卡支付訂金。", "bookingTerms": [ "文華東方酒店集團將根據其私隱條款處理您的個人資料。您同意我們如上所述使用資料。", "文華東方酒店集團將根據其私隱條款將您的個人資料轉移至第三方。您同意我們如上所述分享資料。", "文華東方酒店集團將根據其私隱條款將您的個人資料轉移至中華人民共和國以外的第三方。您同意我們如上所述轉移資料。" ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "36052", "propertyRegion": "亞太區", "currency": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{421444DA-ED8B-4476-B480-4D0142EA34E4}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "China", "state": "Guangdong", "address": "Block A UpperHills, No. 5001 Huanggang Road, Futian District", "city": "Shenzhen", "postalCode": "", "latitude": "22.556850518", "longitude": "114.072191508", "phone": "+86 (755) 8802 6888", "email": "moszn-reservations@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Singapore", "propertyName": "新加坡", "fullHotelName": "新加坡文華東方酒店", "destinationName": "新加坡", "shortDescription": "新加坡文華東方酒店是一間五星級奢華酒店，面朝濱海灣美麗景致，其外型設計有如文華東方的扇子標誌。酒店距離商業中心地帶只有數分鐘路程，設有多間特色餐廳及優質客房，是一個真正的城市綠洲。", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcLzk1czJyd1pDRlo2c25zc3RDdU55LnBuZyJ9:mandarin-oriental-hotel-group:qSFrwnuDF_k00upSHkEAevWT0Bj4NOfXqNK4QaRR-1A", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOSIN%20-%20Singapore/Logos/singapore-hotel-logo-SVG-mobile.svg", "logoAlt": "新加坡文華東方酒店標誌", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/singapore-new-facade", "propertyImageAlt": "新加坡文華東方酒店在夜間的外觀。", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Singapore/@1.2906289,103.8560871,1015m/data=!3m3!1e3!4b1!5s0x31da19a8f37be3f1:0xc77b3af91350f347!4m5!3m4!1s0x31da19a860b5b6b7:0x2030f2353a974ed5!8m2!3d1.2906235!4d103.8582758", "restrictionPolicy": "Rates are subject to 10% service charge and prevailing government taxes.
No charge for bookings cancelled by 2pm two days prior to arrival.
A credit card is required at time of booking; no charges will be made until check-out.
Children are considered to be aged 12 years and below.", "bookingTerms": [ "是，我同意文華東方酒店集團的個人資料私隱條款。" ], "adultsAgeLabel": "年滿 13 歲", "childrenAgeLabel": "未滿 13 歲", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "509", "propertyRegion": "亞太區", "currency": { "fullName": "Singapore dollar", "symbol": "$", "isoCode": "SGD", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "8", "alertEnabled": false, "alertLabel": "", "alertLabelButton": "", "alertPanelTitle": "", "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{8C9C20E3-89D7-4E8A-AC03-9B85F5D6DF70}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Singapore", "state": "", "address": "5 Raffles Avenue", "city": "", "postalCode": "039797", "latitude": "1.290491800", "longitude": "103.856069100", "phone": "+65 6338 0066", "email": "mosin@mohg.com", "liveChat": "https://guests.glowing.io/#/eb4bf899-6284-4a09-b82a-18b7e5e40a3b", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Taipei", "propertyName": "台北", "fullHotelName": "台北文華東方酒店", "destinationName": "台北", "shortDescription": "台北文華東方酒店是一間超水準的五星級豪華酒店，坐落於市中心繁華地段，讓您在城市綠洲的環境中盡情放鬆。酒店擁有多間精緻優雅的餐廳，並設有全台灣最大型的酒店水療中心，必定令每位來賓樂而忘返。", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL2JtZmY1RFhBWVhwenBFRGNtb3JDLnBuZyJ9:mandarin-oriental-hotel-group:GYDJ_sPpqh5H9EOoQGsb4LHH-AfIY8Na7GULM6H5xWM", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOTPE%20-%20Taipei/Logos/taipei-hotel-logo-SVG-mobile.svg", "logoAlt": "台北文華東方酒店標誌", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/taipei-exterior-dusk-01", "propertyImageAlt": "台北文華東方酒店在黃昏時分的外觀。", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Taipei/@25.0558058,121.5461603,920m/data=!3m2!1e3!4b1!4m5!3m4!1s0x3442abe619567959:0x5ca150e7d0fc4834!8m2!3d25.055801!4d121.548349", "restrictionPolicy": "房價另加收 15.5% 服務費及稅金。
若於入住前 1 天當地時間下午 3 時前取消預訂，則無需收費。
預訂時需使用信用卡。", "bookingTerms": [ "是，我同意文華東方酒店集團的個人資料私隱條款。" ], "adultsAgeLabel": "12 years or older", "childrenAgeLabel": "Under 12 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "59555", "propertyRegion": "亞太區", "currency": { "fullName": "New Taiwan dollar", "symbol": "$", "isoCode": "TWD", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "3", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{85103386-4FC9-429B-8AFE-9D551A569ED9}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "", "state": "", "address": "No. 158 Dunhua North Road", "city": "Taipei", "postalCode": "10548", "latitude": "25.055728000", "longitude": "121.548015000", "phone": "+886 2 2715 6888", "email": "motpe-sales@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Tokyo", "propertyName": "東京", "fullHotelName": "東京文華東方酒店", "destinationName": "東京", "shortDescription": "東京文華東方酒店坐落於地理位置便利的日本橋，是一間五星級奢華酒店，在城市中高聳入雲，其迷人的景觀定能令您大感讚嘆。本酒店散發著明快，現代的風格。酒店的非凡技術、著名水療中心，破格餐廳和完美的服務品質令文華東方酒店非常自豪。", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL3hVM2VDREtZcEFwVW5oWllRUll0LnBuZyJ9:mandarin-oriental-hotel-group:PZr1aMnU5GANgkdKbiKt1v47AulF8PcGJqAqrjFMOs8", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOTYO%20-%20Tokyo/Logos/tokyo-hotel-logo-SVG-mobile.svg", "logoAlt": "東京文華東方酒店標誌", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/tokyo-5-star-east-lobby-01-landscape", "propertyImageAlt": "東京文華東方酒店大堂。", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Tokyo/@35.6870518,139.7708747,825m/data=!3m2!1e3!4b1!4m5!3m4!1s0x601889557c55cddb:0x42a36e66867fa461!8m2!3d35.6870475!4d139.7730634", "restrictionPolicy": "No charge for cancellation by 3pm the day prior to arrival for rooms and 3 days prior to arrival for suites. Otherwise, a one-night room charge plus tax will apply. Please note that the cancellation policy does not apply for certain dates or room packages.
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