The Spa at Mandarin Oriental

The Spa at Mandarin Oriental, Shenzhen is situated on the 68th floor of the hotel. Presenting stunning views of downtown Shenzhen and Lotus Hill, treatments are designed to relax and reinvigorate guests using a blend of traditional and modern techniques with renowned Mandarin Oriental levels of service excellence.

Treatments

Every element of the spa is designed to transport you to a tranquil haven. Seamlessly blending eastern and western cultures, and advanced techniques, our professional therapists will restore your mind and body to a state of natural peace.

111SKIN

At the heart of the philosophy of 111SKIN is precision skin care created and mastered on Harley Street, London, by Dr. Yannis Alexandrines. The concept of 111SKIN is clinically inspired, and treatments are exclusively designed to deliver a fusion of science, results and unparalleled treatment journeys.

Terms & Conditions

Advanced Bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Cancellation Policy
Cancellations or no shows within 4 hours will incur a 100% charge. A credit card number is required at the time of booking.

Digital Disconnection
Our spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at Spa Reception at least 30 minutes prior to your first scheduled appointment. is allows us to have a brief discussion with you about your treatment expectations and gives you ample time to visit the spa’s oasis of heat and water. If you don’t need this service, please recommend that you check in at Spa Reception at least 15 minutes. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement
The minimum age requirement for access to the spa and fitness centre is 16 years of age.

Health Conditions
Please advise us of any health conditions, allergies or injuries that could affect your experience when making your spa reservation.

Pregnancy
We have specially designed treatments for expectant mothers in the 2nd and 3rd trimesters, please allow our spa concierge to guide you in selecting which treatments are most suitable during this special time.

Cleanliness
In keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after service and treatment.

Loss or Damage
We regret that we cannot be held responsible for any loss or damages made to personal articles. Please keep all valuables secured in your locker. For the protection of your clothing, we ask that your wear the robe provided.

Accidents and Injuries
The Mandarin Spa shall not be liable for any accident or injury suffered by a member or guest whilst utilising the Spa facilities.

Homecare
To continue your spa regimen at home, all spa products used in the treatments are available in our spa boutique, including lifestyle items and souvenirs.

Gift Vouchers
Our gift vouchers are an ideal gift and are available online at http://www.mandarinoriental.com/gift-cards/ and at the Spa concierge desk.

Spa Package
Information on special spa package or group programmes can be obtained by contacting the Spa concierge at +86 (755) 8182 9359.

Refund Policy
Unopened retail products can be exchanged within ten days of purchase if presented with the original receipt. No cash or credit card refunds will be processed.

Service Charge
A 16.6% service charge and tax will be added to your final bill for each service.