Guests are encouraged to arrive 10 minutes before their appointment time to check in, enjoy welcome refreshments and complete a Lifestyle Consultation Form allowing us to tailor the treatment. Guests are recommended to disconnect from their digital devices and enjoy the spa experience.
Cancellation Policy
Please allow 24-hour notice of cancellation to avoid a 100% charge. A credit card number is required to validate your appointment.
Spa Arrival
We recommend you to check-in at Spa Reception at least 10 minutes prior to your appointment to fulfil the health questionnaire. Please kindly note that late arrivals will not receive an extension of the scheduled treatments.
Age Requirement
The minimum age requirement for access to the spa and fitness centre is 16 years of age. Under 18 years old, parents’ accompaniment is mandatory. Pool access for children under 3 years old is not allowed.
Gift Cards
Our gift cards are an ideal gift and are available online at https://giftcards.mandarinoriental.com/
Etiquette
Our Spa environment is one of tranquillity and relaxation in the respect of all spa guests’ right to privacy and serenity.
Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your choice of treatment upon your spa reservation.
Pregnancy
We propose special designed treatments for women over three months’ pregnant.
Cleanliness
We are committed to cleanliness, safety and hygiene, our equipment is sterilised and sanitized after each service and treatment.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of any personal belongings. Please secure all valuables in your locker or safebox during your visit. We provide disposable underwear for treatments.
Accidents or Injuries
The Spa at Mandarin Oriental, Paris shall not be liable for any accident or injury suffered by any member or guest.
Restrictions on the Use of Facilities
The use of alcohol and tobacco is strictly prohibited. Proper attire must be worn while exercising. Sport shoes are required in the fitness centre.
Spa Boutique
To continue your Spa routine at home, spa products used in your treatments and services are available in our Spa boutique.
Payment
Please note that we do not accept payment by check. Prepayment is required to confirm non-resident guest bookings.