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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

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Rooms: No charge if cancelled more than 24 hours in advance.
State Rooms & Suites: 1 night deposit required. Cancel 3 days prior for State Rooms and Suites & 7 days prior for Siam Suite upwards to avoid a two-night cancellation fee.
Credit card is required at time of booking.

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No charge for bookings cancelled by 6pm 3 days prior to arrival. For late cancellation or no show, full stay room charge plus tax will be applied as penalty.
Full prepayment is required at time of booking.
Check-in is 3pm and check-out is 12pm.

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No charge for bookings cancelled by 6pm the day prior to arrival or 3 days prior for suites.
A credit card is required at time of booking; no charges will be made until check-out.
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A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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For bookings for more than 10 nights, please contact the hotel at molon-reservations@mohg.com or on +44 (0) 20 7201 3772.

Different cancellation and payment conditions apply to bookings of 10 nights or more. You may be contacted to confirm your booking and any additional details for your reservation.

20 December – 4 January

All bookings during Festive season require a minimum stay of 10 nights for villa accommodations and 7 nights for suite accommodations. Please contact the hotel with any questions at mocan-reservations@mohg.com or +1 (212) 461 8068.

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Rates are subject to CHF 3.75 city tax per night per person.
No charge for bookings cancelled before 12pm, one day prior arrival. Cancellations made after this time will be charged a one-night cancellation fee.
A fee of CHF 350 is charged for smoking in the guest room.
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In our continued commitment to provide an exceptional experience, we are pleased to inform you that the MO Club Lounge will undergo an upgrade from 18 November 2024 to 1 February 2025.

During this period, MO Club Lounge services will be relocated to our Royal Suite on the 29th floor. Rest assured, your MO Club benefits and experience will remain unaffected. However, please note the following adjustments to dining and meeting room arrangements:

Breakfast will be served at the Mandarin Grill on the Ground Floor from 6:30 to 10:30am
Afternoon tea (from 2:30 to 4:30pm) and evening cocktails (from 5 to 7pm) will be available in the Royal Suite
Two meeting rooms will be set up within the Royal Suite

Operational hours will remain 6:30am to 11pm, and our dedicated MO Club team will be on hand to assist with any requirements during this time.

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In accordance with Macau Government, a 5% tourism tax will be exempted when your stay between 1 Aug and 31 December 2022.
No charge for bookings cancelled by 6pm 14 days prior to arrival.
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A credit card is required at the time of reservation; no charges will be made until check-out.
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Full stay amount will be charged in case of early departure or no show.
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Reservas canceladas até às 18h00 (horário local) do dia anterior à chegada não serão cobradas.
Todas as reservas de suíte precisam ser canceladas sete dias antes da chegada para evitar a cobrança da taxa de cancelamento de uma diária.
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No charge for bookings cancelled by 4pm the day prior to arrival.
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Um imposto municipal será adicionado à tarifa diária.
Reservas canceladas até às 15h00 do dia anterior à chegada não serão cobradas.
Reservamo-nos o direito de solicitar uma autorização no cartão de crédito fornecido para garantir a reserva.
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Rates are quoted in EUR but charged in CZK.
Rooms require a 24-hour cancellation notice, by 6pm one day prior to arrival. Signature Suites require a 7-day cancellation notice. Cancellation after this time is subject to a one night cancellation fee.
Rates do not apply for groups.
All reservations must be guaranteed with a valid credit card, or the reservation will be automatically released.", "bookingTerms": [ "Sim, aceito os termos de privacidade de dados do MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "639", "propertyRegion": "Europa", "currency": { "fullName": "Euro", "symbol": "€", "isoCode": "EUR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{EE028DA2-A9F3-4168-8659-6406465A5E8E}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [ "Airplane", "Bus", "Ship", "Train" ], "departureType": [ "Airplane", "Bus", "Ship", "Train" ], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Czech Republic", "state": "", "address": "Nebovidská 459/1, Malá Strana", "city": "Prague", "postalCode": "118 00", "latitude": "50.085378000", "longitude": "14.405401000", "phone": "+420 233 088 888", "email": "moprg-reservations@mohg.com", "liveChat": "https://guests.glowing.io/#/9c0d4eaa-1ae5-4c7f-be1b-da887ea7390b", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Riyadh", "propertyName": "Riyadh", "fullHotelName": "Mandarin Oriental Al Faisaliah, Riyadh", "destinationName": "Riyadh", "shortDescription": "Al Faisaliah Hotel is conveniently located on Olaya Street near King Fahad Road, within a world-class retail and entertainment complex that includes the lavish Al Faisaliah Mall.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcLzJKUGlzd3NZNHVRSlVzcXR2c1ZQLnBuZyJ9:mandarin-oriental-hotel-group:mnHDpJy1cZOT7twj-RDAVCd5mlFXE7aFvx1PTsaYPkk", "mobileLogo": "https://photos.mandarinoriental.com/is/image/MandarinOriental/riyadh-hotel-side-logo-light", "logoAlt": "Al Faisaliah Hotel, Riyadh logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/riyadh-exterior-morning-view-apr22", "propertyImageAlt": "Exterior view of Al Faisaliah Hotel, Riyadh.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Al+Faisaliah+Hotel/@24.6903619,46.6819242,17z/data=!4m8!3m7!1s0x3e2f03890d489399:0x5150c28ec6abe1da!5m2!4m1!1i2!8m2!3d24.6903619!4d46.6841129?shorturl=1", "restrictionPolicy": "Rates are subject to 15% Value Added Tax and 5 pct Municipality Fee.
Cancellation must be made by 1500 hours local time one day prior to arrival to avoid one night cancellation fee.
All reservations must be guaranteed by credit card at the time of booking.", "bookingTerms": [ "Sim, aceito os termos de privacidade de dados do MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "30797", "propertyRegion": "Oriente Médio e África", "currency": { "fullName": "Saudi riyal", "symbol": "ر.س", "isoCode": "SAR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{84A0354B-EFBE-4569-BA5F-9DC6E3FF20CB}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [ "Airplane", "Bus", "Ship", "Train" ], "departureType": [ "Airplane", "Bus", "Ship", "Train" ], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Saudi Arabia", "state": "Riyadh", "address": "P.O. Box 4148, King Fahad Rd.", "city": "Olaya", "postalCode": "11491", "latitude": "24.774265000", "longitude": "46.738586000", "phone": "+966 11 273 2000", "email": "moryd-reservations@mohg.com", "liveChat": "", "checkIn": "15:00", "checkOut": "13:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Santiago", "propertyName": "Santiago", "fullHotelName": "Mandarin Oriental, Santiago", "destinationName": "Santiago", "shortDescription": "Considerado um dos hotéis mais luxuosos da América do Sul, o Mandarin Oriental, Santiago está localizado em uma região exclusiva da capital chilena – Las Condes, uma área central conhecida pelo comércio e turismo na cidade.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL2ozb3N2TXVWYkdHaDRCSHNCWFlLLnBuZyJ9:mandarin-oriental-hotel-group:-JcuM3DY1AxlTt_1h0WN6AW9Gx7-Lrdr8fK5MZiJ_yw", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOSTG%20-%20Santiago/Logos/santiago-hotel-logo-mobile-SVG.svg", "logoAlt": "Logotipo do Mandarin Oriental, Santiago", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/santiago-exterior-skyline", "propertyImageAlt": "Exterior no horizonte do Mandarin Oriental, Santiago.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Las+Condes/@-33.4042086,-70.5848291,693m/data=!3m2!1e3!4b1!4m13!1m7!3m6!1s0x9662cf250b11616f:0x40a1a95f9435d7a0!2sAv.+Pdte.+Kennedy+Lateral+4601,+Las+Condes,+Regi%C3%B3n+Metropolitana,+Chile!3b1!8m2!3d-33.4040847!4d-70.5832669!3m4!1s0x9662cf257a40fdd9:0x3922d8534964b1b8!8m2!3d-33.4042086!4d-70.5826404", "restrictionPolicy": "As tarifas estão sujeitas a 19% de IVA.
Reservas canceladas até às 14h00, horário local, um dia antes da chegada não serão cobradas.
O cliente deve apresentar um cartão de crédito no momento da reserva; a cobrança só será feita no check-out.", "bookingTerms": [ "Sim, aceito os termos de privacidade de dados do MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "78149", "propertyRegion": " Américas", "currency": { "fullName": "United States dollar", "symbol": "$", "isoCode": "USD", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{56BABD06-B742-4BE4-9CAE-048BC378A35C}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [ "Airplane", "Bus", "Ship", "Train" ], "departureType": [ "Airplane", "Bus", "Ship", "Train" ], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Chile", "state": "Santiago", "address": "Presidente Kennedy Avenue 4601", "city": "Las Condes", "postalCode": "756 0994", "latitude": "-33.403870000", "longitude": "-70.582998000", "phone": "+56 2 2950 3088", "email": "mostg-reservations@mohg.com", "liveChat": "https://guests.glowing.io/#/2a374f76-ec25-4b53-a0ca-37e729e12550", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Sanya", "propertyName": "Sanya", "fullHotelName": "Mandarin Oriental, Sanya", "destinationName": "Sanya", "shortDescription": "Combining contemporary design with laid-back beach chic, Mandarin Oriental, Sanya enjoys a balmy year-round climate, five-star luxury facilities and a breathtaking location on a private bay.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0tMcmVkUVRKNkR5aTdMNFY3UmcxLnBuZyJ9:mandarin-oriental-hotel-group:_4Z_VHSHZ-mLvFhtAstwQw78e4LuSzElQsBfhIAsJ-o", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOSAN%20-%20Sanya/Logos/sanya-hotel-logo-SVG-mobile.svg", "logoAlt": "Mandarin Oriental, Sanya logo", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/sanya-exterior-3", "propertyImageAlt": "Exterior view of Mandarin Oriental, Sanya.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Sanya/@18.2129011,109.53526,476m/data=!3m1!1e3!4m8!1m2!2m1!1sMandarin+Oriental,+Sanya!3m4!1s0x31454b1adb8522b1:0xf5e82ebeaa190f09!8m2!3d18.2132279!4d109.5372052", "restrictionPolicy": "Rates are subject to 16.6% service charge and tax.
No charge for bookings cancelled by 6pm the day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival. Otherwise, one night room charge will apply.
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