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Cancel three days prior to 12pm local time day of scheduled arrival or pay one-night cancellation fee.
A credit card is required at time of booking.
First night of your stay will be charged in case of late cancellation or no-show.
Check-in is 3pm and check-out is 12pm.

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Chambres : Aucuns frais si l’annulation a lieu plus de 24 heures à l’avance.
Chambres État et suites : Acompte d’une nuit exigé. Pensez à annuler trois jours avant la date prévue d’arrivée pour les Chambres État et les Suites, et sept jours avant pour la Suite Siam et les suites de catégories supérieures afin d’éviter la facturation de frais d’annulation correspondant à deux nuitées.
Données bancaires requises au moment de la réservation.

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Full prepayment is required at time of booking.
Check-in is 3pm and check-out is 12pm.

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No charge for bookings cancelled by 6pm the day prior to arrival or 3 days prior for suites.
A credit card is required at time of booking; no charges will be made until check-out.
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A credit card is required at time of booking.

Rooms, Suites, Apartments
Cancellation must be made by 6pm local time 14 days prior to arrival to avoid 50% of stay charge as penalty.
14 days prior to arrival, 50% of the reservation value will be charged as non-refundable.

Villas
Cancellation must be made by 6pm local time 30 days prior to arrival to avoid 100% of stay charge as penalty.
50% of the reservation value will be charged as non-refundable at the time of booking.
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Cancel by 1pm 14 days prior to arrival or forfeit full stay.
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Du 20 décembre au 4 janvier

Toutes les réservations effectuées pour la période des fêtes de fin d’année requièrent un séjour minimum de 10 nuits pour les villas et de 7 nuits pour les suites. Pour toute question, veuillez contacter l’hôtel par e-mail à mocan-reservations@mohg.com ou par téléphone au +1 (212) 461 8068.

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Full payment is required. No refunds or amendments permitted.
A credit card is required at time of booking.
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In our continued commitment to provide an exceptional experience, we are pleased to inform you that the MO Club Lounge will undergo an upgrade from 18 November 2024 to 1 February 2025.

During this period, MO Club Lounge services will be relocated to our Royal Suite on the 29th floor. Rest assured, your MO Club benefits and experience will remain unaffected. However, please note the following adjustments to dining and meeting room arrangements:

Breakfast will be served at the Mandarin Grill on the Ground Floor from 6:30 to 10:30am
Afternoon tea (from 2:30 to 4:30pm) and evening cocktails (from 5 to 7pm) will be available in the Royal Suite
Two meeting rooms will be set up within the Royal Suite

Operational hours will remain 6:30am to 11pm, and our dedicated MO Club team will be on hand to assist with any requirements during this time.

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In accordance with Macau Government, a 5% tourism tax will be exempted when your stay between 1 Aug and 31 December 2022.
No charge for bookings cancelled by 6pm 14 days prior to arrival.
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Vous devez fournir vos données bancaires au moment de la réservation, mais aucune somme ne sera débitée avant votre départ.
Pour les suites Présidentielle et Royale, un acompte d’une nuit est exigé au moment de la réservation.", "bookingTerms": [ "Oui, j’accepte la politique de confidentialité des données de MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "65443", "propertyRegion": "Europe", "currency": { "fullName": "Euro", "symbol": "€", "isoCode": "EUR", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{2FBEC259-0AC2-4CFA-B410-B76845250220}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "Spain", "state": "", "address": "Plaza de la Lealtad 5", "city": "Madrid", "postalCode": "28014", "latitude": "40.415361000", "longitude": "-3.692758000", "phone": "+34 91 701 67 67", "email": "mrmad-reservations@mohg.com", "liveChat": "https://hello.mandarinoriental.com/mrmad", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Marrakech", "propertyName": "Marrakech", "fullHotelName": "Mandarin Oriental, Marrakech", "destinationName": "Marrakech", "shortDescription": "Situé au cœur de 20 hectares de jardins parfumés et d'oliveraies, Mandarin Oriental, Marrakech est un établissement hôtelier de luxe cinq étoiles situé à quelques minutes seulement du centre-ville. Avec ses excellentes installations et sa cuisine de renommée internationale, il vous permet de découvrir le Maroc dans toute sa splendeur.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0d6Zk50V1lkTm5jaGFQQ1cyUndrLnBuZyJ9:mandarin-oriental-hotel-group:ZAAXnZy-d3APEOdZmfUQXYFjghfeBkhAiBAxDhzT39g", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOMRK%20-%20Marrakech/Logos/marrakech-hotel-logo-SVG-mobile.svg", "logoAlt": "Logo de l’hôtel Mandarin Oriental, Marrakech", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/marrakech-hotel-exterior-dusk-01", "propertyImageAlt": "Vue de l’extérieur de l’hôtel Mandarin Oriental, Marrakech pendant la journée.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Marrakech/@31.6067529,-7.9561678,865m/data=!3m2!1e3!4b1!4m5!3m4!1s0xdaff02c9e3d4fa3:0x3f0add3667984970!8m2!3d31.6067483!4d-7.9539791", "restrictionPolicy": "Pensez à annuler avant midi, heure locale, sept jours avant la date prévue d’arrivée afin d’éviter la facturation de l’intégralité de votre séjour.
En cas de départ anticipé ou de non présentation, le montant total vous sera facturé.
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Les réservations annulées jusqu’à 18 h 00 (heure locale) la veille de l’arrivée ne seront pas facturées.
Toutes les réservations de suites doivent être annulées sept jours avant la date prévue d’arrivée pour éviter la facturation de frais d’annulation correspondant à une nuitée.
Vous devez fournir vos données bancaires au moment de la réservation, mais aucune somme ne sera débitée avant votre départ.", "bookingTerms": [ "Oui, j’accepte la politique de confidentialité des données de MOHG." ], "adultsAgeLabel": "13 years or older", "childrenAgeLabel": "Under 13 years old", "datesNotAvailableMessage": "", "datesNotAvailablePhone": "", "id": "526", "propertyRegion": "Continent américain", "currency": { "fullName": "United States dollar", "symbol": "$", "isoCode": "USD", "enable": true }, "jumpMonth": "", "currencyCn": { "fullName": "Chinese yuan", "symbol": "¥", "isoCode": "CNY", "enable": true }, "maxGuestsAllowed": "5", "alertEnabled": false, "alertLabel": null, "alertLabelButton": null, "alertPanelTitle": null, "alerts": [], "addOns": [], "airportTransferAddOns": [ { "sitecoreId": "{EF7C848B-01D0-4FD0-93E9-7CAEFBDAF766}", "addOnName": "", "addOnImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/bangkok-16-suite-ambassador-bedroom", "addOnDescription": "", "excludedRooms": [], "arrivalType": [], "departureType": [], "footerCounterLabel": "", "vehicleTypeDetails": [ { "key": "", "value": "" }, { "key": "", "value": "" } ], "vehicleDetails": [ { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false }, { "synxisId": "", "availableOnArrival": true, "availableOnDeparture": true, "excludeKidsFromPriceCalculations": false } ], "vehicleTypeLabel": "", "arrivalInformationLabel": "", "arrivalTypeLabel": "", "arrivalFlightNumberLabel": "", "arrivalAirportLabel": "", "arrivalDateLabel": "", "estimatedTimeOfArrivalLabel": "", "arrivalNotesLabel": "", "departureInformationLabel": "", "departureTypeLabel": "", "departureAirportLabel": "", "departureFlightNumberLabel": "", "departureDateLabel": "", "estimatedTimeOfDepartureLabel": "", "departureNotesLabel": "" } ], "country": "USA", "state": "Florida", "address": "500 Brickell Key Drive", "city": "Miami", "postalCode": "33131", "latitude": "25.765415000", "longitude": "-80.185622000", "phone": "+1 (305) 913 8288", "email": "momia-reservations@mohg.com", "liveChat": "https://guests.glowing.io/#/9f4b885a-4bfa-46a3-a373-da8ed797955b", "checkIn": "15:00", "checkOut": "12:00", "earlyCheckIn": [ "14:00", "13:00", "12:00" ], "lateCheckOut": [ "13:00", "14:00", "15:00", "16:00" ] }, { "path": "/sitecore/content/MOHG/Properties/Milan", "propertyName": "Milan", "fullHotelName": "Mandarin Oriental, Milan", "destinationName": "Milan", "shortDescription": "Mariant design milanais et luxe oriental intemporel, Mandarin Oriental, Milan se trouve au cœur de la ville la plus tendance d’Italie. Occupant quatre élégants immeubles du XVIIIe siècle à quelques pas de La Scala, notre hôtel allie à la perfection confort, élégance et style.", "signatureFan": "https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJvYXV0aCI6eyJjbGllbnRfaWQiOiJzaXRlY29yZSJ9LCJwYXRoIjoibWFuZGFyaW4tb3JpZW50YWwtaG90ZWwtZ3JvdXBcL2ZpbGVcL0J4VXlTM0Zad0tia1BKYmVjOXdxLnBuZyJ9:mandarin-oriental-hotel-group:1ABq9VzRAUHlGgKFnYmmSDY3uCQEj7-izprWEkxA4oc", "mobileLogo": "https://photos.mandarinoriental.com/is/content/MandarinOriental/MOMLN%20-%20Milan/Logos/milan-hotel-logo-SVG-mobile.svg", "logoAlt": "Logo de l’hôtel Mandarin Oriental, Milan", "propertyImage": "https://photos.mandarinoriental.com/is/image/MandarinOriental/milan-fine-dining-seta-courtyard-01", "propertyImageAlt": "Cour du restaurant Seta à l’hôtel Mandarin Oriental, Milan.", "cancelPolicies": "", "welcomeText": "", "mapDirectionUrl": "https://www.google.com/maps/place/Mandarin+Oriental,+Milan/@45.4694809,9.1887438,712m/data=!3m2!1e3!4b1!4m5!3m4!1s0x4786c6b22a2f66f1:0x13385d19a3c0ebab!8m2!3d45.4694772!4d9.1909325", "restrictionPolicy": "Les annulations et les modifications effectuées après midi, heure locale, pour les chambres et après 16 h 00 pour les suites la veille de la date prévue d’arrivée, ou sept jours avant la date prévue d’arrivée pour les suites Signature, ainsi que les non-présentations sont soumises à des frais d’annulation correspondant à une nuitée, plus les taxes.
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No charge for bookings cancelled by 4pm the day prior to arrival.
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Toute réservation peut être annulée sans frais avant 15 h 00, la veille de votre arrivée.
Nous nous réservons le droit de sécuriser le paiement avec la carte de crédit afin de garantir la réservation.
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Rates are quoted in EUR but charged in CZK.
Rooms require a 24-hour cancellation notice, by 6pm one day prior to arrival. Signature Suites require a 7-day cancellation notice. Cancellation after this time is subject to a one night cancellation fee.
Rates do not apply for groups.
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Cancellation must be made by 1500 hours local time one day prior to arrival to avoid one night cancellation fee.
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No charge for bookings cancelled by 2pm local time, one day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival.
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No charge for bookings cancelled by 6pm the day prior to arrival. Otherwise, one night room charge will apply.
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No charge for bookings cancelled by 6pm the day prior to arrival for rooms and three days for suites to avoid a one-night cancellation fee.
A credit card is required at time of booking.
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